MiCloud Connect Contact Center is a hosted call center with enterprise-grade performance. Designed for easy operation, real-time actionable reporting and key features for optimal performance.
The help icon is represented by a person who is raising their hand and is used to request help from your supervisor.
First click on the request help icon
The icon will change to green indicating that the system has registered your request
Your supervisor will then see your raised hand in a special section in the supervisor interaction center