Mitel Cloud Voicemail - Management Options Available via TUI

by Damian Stalls Updated Oct 05, 2020

The Mitel Cloud voicemail system has many features when accessed using the telephone user interface (TUI).  Below are the main menu options along with advanced management options to managing your mailbox.  At the bottom of this page includes options for any caller leaving a voicemail.

Menu Option Description
1 New Messages
2 Send Message
3 Saved Messages
7 Manage Mailbox
8 Logoff
9 Transfer to Auto Attendant
0 Transfer to Operator
# Mailbox Status

1. New Messages

Using Shortcut Keys

You can press the following keys to while listening to messages:

  • To hear envelope information (time and date sent, user’s name) for a message, press 6.
  • To rewind to several seconds earlier in a message, press 7.
  • To pause a message, press 8.
  • To fast forward to several seconds later in a message, press 9.
  • To continue to the next message, press #.
  • To hear additional options, press 0.
Listening to, Replaying, Saving, and Deleting Messages
  1. Log in to voicemail.
  2. To listen to new messages, press 1.
  3. As you listen to each message, you can do one of the following:
    • To replay a message, press 1.
    • To save a message, press 2.
    • To delete a message, press 3.
Forwarding a Message
  1. Log in to voicemail.
  2. To listen to new messages, press 1.
  3. After listening to the message you want to forward, press 4.
  4. Record a prefacing remark, and then do one of the following:
    • If you are satisfied with the prefacing remark, press #.
    • To review the prefacing remark, press 1.
    • To re-record the prefacing remark, press 2.
    • To cancel the recording, press *.
Replying to a Message
  1. Log in to voicemail.
  2. To listen to new messages, press 1.
  3. After listening to the message you want to reply to, press 5.
  4. Choose one of the following options:
    • To reply with a voice message, press 1.
    • To reply with a callback, press 2.
    • To reply to all with a voice message, press 3.
    • To return to the previous menu, press *.

2. Send Message

Sending Messages from Voicemail
  1. Log in to voicemail.
  2. From the voicemail Main Menu, press 2.
  3. Record the message and select one of the following options:
    • To cancel the message recording, press *.
    • To finish recording, press #.
    • To review the message, press 1.
    • To re-record the message, press 2.
  4. After you are satisfied with your recording, press # to finish recording.
  5. At the prompt, enter the recipient’s extension.
  6. To choose additional addressing options, press 0 and select any of the following options:
    • To look up a recipient by name in the directory, press 1.
    • To send a personal distribution list, press 2.
    • To broadcast to all extensions, press 3.
    • To cancel addressing options, press *.
  7. After the message is addressed, select any of the following options:
    • To mark or unmark a message as urgent, press 1.
    • To request a return receipt, press 2.
    • To send the message, press #.

3. Saved Messages

Using Shortcut Keys

You can press the following keys to while listening to messages:

  • To hear envelope information (time and date sent, user’s name) for a message, press 6.
  • To rewind to several seconds earlier in a message, press 7.
  • To pause a message, press 8.
  • To fast forward to several seconds later in a message, press 9.
  • To continue to the next message, press #.
  • To hear additional options, press 0.
Listening to, Replaying and Deleting Messages
  1. Log in to voicemail.
  2. To listen to new messages, press 1.
  3. As you listen to each message, you can do one of the following:
    • To replay a message, press 1.
    • To delete a message, press 3.
Forwarding a Message
  1. Log in to voicemail.
  2. To listen to new messages, press 1.
  3. After listening to the message you want to forward, press 4.
  4. Record a prefacing remark, and then do one of the following:
    • If you are satisfied with the prefacing remark, press #.
    • To review the prefacing remark, press 1.
    • To re-record the prefacing remark, press 2.
    • To cancel the recording, press *.
Replying to a Message
  1. Log in to voicemail.
  2. To listen to new messages, press 1.
  3. After listening to the message you want to reply to, press 5.
  4. Choose one of the following options:
    • To reply with a voice message, press 1.
    • To reply with a callback, press 2.
    • To reply to all with a voice message, press 3.
    • To return to the previous menu, press *.

7. Manage Mailbox

1. Record Greeting
  • Record your personal greeting for the currently active availability state at the tone and press #, then select from the following options:
    • To accept the personal greeting, press #.
    • To review the personal greeting, press 1.
    • To rerecord the personal greeting, press 2.
    • To cancel the recording, press *.

Your personal greeting is linked to your availability state.  To record different greetings for each availability state, set your availability state before recording your greeting.

2. Set Availability
  • Choose one of the following availability states or other options:
    • For Available, press 1.
    • For In a Meeting, press 2.
    • For Out of Office, press 3.
    • For Vacation, press 4.
    • For Custom, press 5.
    • For Do Not Disturb, press 6.
    • For enabling calling additional phones (configured by your MiCloud Connect administrator), press 7.
    • To cancel, press *.

Availability states let you specify your status and determine how inbound calls are handled. You can record distinct greetings and specify different call forwarding options for each state.

3. Assign Extension
  • Choose one of the following options:
    • Press 1 to assign the extension.
    • Press 2 to unassign the extension. (The phone reverts to the extension originally assigned to it.)

With the appropriate permissions (set by your Mitel MiCloud Connect administrator), you can assign your extension to any system phone. This feature is helpful if you are using someone else’s office and phone temporarily.

Depending on how your phone was configured, you can also use your phone or the Connect client to assign or unassign an extension.

NOTE: If you assign your extension to a phone that is normally occupied by another user, calls to the original user’s extension are forwarded to the destination that user has defined for the active availability state.

4. Set PIN
  • Enter your new password, and press #.
  • Do one of the following:
    • To confirm your new password, enter your new password again, and then press #.
    • To cancel the new password, press *.
5. Enable/Disable Envelope Information

A message’s envelope information includes the date and time of your message’s delivery and your name. By default, envelope information is disabled.

  • Pressing 5 will toggle between disabling and enabling envelope information.
6. Record Name
  • Record your name, and then press # when finished.
  • Choose one of the following options:
    • To accept your name recording, press #.
    • To review your name recording, press 1.
    • To rerecord your name, press 2.
    • To delete this recording, press 3.
    • To cancel, press *.
7. Delete Messages

As a safeguard against accidental deletion of messages, the voicemail system retains deleted messages for a few hours.

The voicemail system plays all deleted messages that are still available to the system. You can manage these messages as if they were new messages.

  • Press 2 to restore the deleted message and save it.
8. Remove Deleted Messages
  • To confirm removal of deleted messages, press 1.
  • To cancel removal of deleted messages, press *.
9. Additional Options

1.  Enable / Disable Automated Call Handling in Outlook

This enables or disables the ability for Outlook appointments to update your phones availability status (Available, In a Meeting, Out of Office).

 

2.  Enable / Disable Notification Options

 

Callers and Message Options

The following are options available to any person leaving a voicemail for an internal user.  Guest callers have access the all of these features.  The most requested item here is when recording your outgoing greeting, callers can press # to bypass and leave a message.  Very useful if your outgoing greeting is very long.

When the recipient of your call does not answer and has not opted to automatically forward calls, you can leave a message when prompted.

  1. Enter one of the following options while listening to the mailbox greeting:
    • To bypass the greeting and leave a message, press #.
    • To transfer to an assistant, press 0.
    • To return to the auto-attendant, press 9.
    • To forward your call to the recipient’s Find Me destination (an optional number where calls can be forwarded), press 1. If a Find Me destination is not enabled, you are prompted to record a message.
  2. After recording the message, choose one of the following options:
    • To access message options, press and select one of the following message options:
      • To send the message, press #.
      • To cancel the message, press *.
      • To review the message, press 1.
      • To re-record the message, press 2.
      • To mark or unmark the message as urgent, press 3.
      • To mark or unmark the message as private, press 4.
      • To transfer to the auto-attendant, press 9.
      • To transfer to the assistant, press 0.
    • To re-record the message, press *.
    • To send the message and transfer to an assistant, press 0.
    • To send the message and transfer to the auto-attendant, press 9.
    • To send the message and forward it to the recipient’s Find Me destination (if enabled), press 1.
  3. Hang up to send the message.

0 Comment

Add your comment

E-Mail me when someone replies to this comment
Previous Article Mitel Connect Portal - Reset Voicemail Password
Next Article Mitel IP 400 Series - Overview

Still Need Help?

Open a Ticket