MiCloud Connect - Ad-Hoc Conference Calls

by Tawnee Santoy Updated Mar 16, 2020

Quick Video

Overview

The Connect Client presents a single interface to manage business communications using a Mitel desk phone, computer, or mobile phone. With support for Microsoft Windows, macOS, and Collaboration for Web, the Connect client simplifies your day-to-day communications and streamlines your work.

Creating a Blind Confrence Call

  1. Answer an incoming call.
  2. In the second pane, click the person icon
  3. In the second pane search field, type the contact name or extension and click Conference. To do a blind conference use the contextual menu:


  1. Answer an incoming call. 
  2. In the quick dialer search bar, type the contact name or number and select the contact. 
  3. Drag the active call in the notification area and hover over the selected contact for two seconds to view the contextual menu. 
  4. Select Conference Blind from the contextual menu to initiate the conference.  

Creating a Consultative Conference Call

To do a consultative conference call: 

  1. Answer an incoming call.
  2. In the second pane, click the person icon.
  3. In the second pane search field, type the contact name or extension and click Consult. The active call is placed on hold automatically, allowing you to consult the third person.
  4. Click the merged arrows icon to initiate the conference call. 

Creating an Intercom Conference Call

You can add a participant to an active call by placing the active user on hold and then using the intercom conference feature to call the third user without ringing the phone line. 

  1. Answer an incoming call.
  2. In the second pane, click the person icon.
  3. In the second pane search field, type the contact name or extension and click  intercom.
    The active all is placed on hold, and the call to the third user is automatically answered on the phone line.
  4. Click the merged arrows icon to initiate a conference call. 

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