Contact Center - Outbound Calls

by Tawnee Santoy Updated May 09, 2019

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Overview

MiCloud Connect Contact Center is a hosted call center with enterprise-grade performance. Designed for easy operation, real-time actionable reporting and key features for optimal performance.

Depending on how your system is configured, you may be notified of an outbound call request.  Once the request has been accepted, you'll be placed in a reserve state and the color coded status box will change to yellow and display reserved.

When your call is connected to the customer, your phone will enter a ringing state.

Depending how your system is configured, you may receive a single indication and auto answer

Once answered, the outbound calls behaves like any other voice interaction.

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