Fluid Client Assistance

MiCloud Connect - Logging into the Portal

by Tawnee Santoy Updated on

Quick Video


The Connect Client presents a single interface to manage business communications using a Mitel desk phone, computer, or mobile phone. With support for Microsoft Windows, macOS, and Collaboration for Web, the Connect client simplifies your day-to-day communications and streamlines your work.

Signing in to the Connect Client

You can sign in to the Connect client using your Connect or Windows credentials. 

  1. Open Connect client.
    • To login using your Connect credentials, enter your Connect credentials. 
      • Email or username
        If your Connect client and Microsoft Exchange email addresses are the same, sign in using your email address to integrate the Connect client with Microsoft Exchange.
      • Password
    • To login using your Windows credentials, click Show Advanced, and select Use Windows Credentials.

      The Use Windows Credentials option is applicable only for MiVoice Connect users on both Windows and macOS.
  2. Click Show advanced to view the Domain and Server fields. 
  3. In the Server field, enter the Fully Qualified Domain Name (FQDN). 
    FQDNs for Mitel MiCloud Connect users:
    • U.S./Canada: clientstart.sky.shoretel.com
    • U.K./Europe: clientstart.sky.shoretel.eu
    • Australia: clientstart.sky.shoretel.com.au
  4. To save your credentials, select the Remember me.
    This option remembers the password only if you exit the application, and not log out. If you log out, you must re-enter the password to sign in. 
  5. Click Login.
    To sign out from Connect client, click the drop-down below the <username> on the dashboard, and click Logout.
    Depending on how your system is configured, you might need to enter your credentials manually rather than using the Use Windows Credentials check box. 

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