MiCloud Connect - Syncing Your Outlook Calendar

by Tawnee Santoy Updated Mar 16, 2020

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Overview

The Connect Client presents a single interface to manage business communications using a Mitel desk phone, computer, or mobile phone. With support for Microsoft Windows, macOS, and Collaboration for Web, the Connect client simplifies your day-to-day communications and streamlines your work.

Integrating the Connect client with Microsoft Exchange

You must integrate the Connect client with your Microsoft Exchange to use the following client features:

  • Synchronize events and availability status with the Outlook or Office 365 calendar.
  • Synchronize your Outlook or Office 65 contact folders with the Connect client for Windows. For macOS, the Connect client synchronizes with the Mac Address book.
  • Send voicemail notifications to Outlook or Office 365.

To integrate Microsoft Exchange with the Connect client:

  1. On the dashboard, click the <username> tab.
  2. On the second pane, click ⚙.
  3. Click Account > AD Credentials.
    The AD credentials tab does not appear if you have integrated the Connect client with Microsoft Exchange while logging in.
  4. In the User name and Password fields, enter your Microsoft Exchange (Active Directory) email address and password respectively
  5. Click Save Credentials.
    If your Exchange server is not configured on the Connect Director, the error message "Your Exchange Server is not set up. Please contact your Connect Administrator" is displayed.
    Upon successful credentials validation, the Unlink Mitel Connect from Exchange option is displayed. To disable integration with Microsft Exchange, click Unlink Mitel connection from Exchange. You must restart the Connect client for the changes to take effect.

Synchronizing Events with Microsoft Outlook or Office 365 Calendar

If you have not integrated the Connect client with Microsoft Exchange, you can integrate if from the Events tab.
To integrate the Connect client with Microsoft Exchange from the Events tab:

  1. On the dashboard, click the Events tab.
  2. Enter your Microsoft Exchange credentials in the User name and Password fields.
  3. Click Submit Exchange Credentials.

After integrating the Connect client with Microsoft Exchange:

  • Your Outlook appointments and Connect client events are displayed on both the Outlook calendar and the Events tab.
  • When you create an event on Connect client, a meeting invite with the conference details is displayed in Outlook which can be sent to the participants.

You can synchronize the availability state between the Connect client and the Outlook or Office 365 calendar. For example, if you have a meeting currently scheduled on Outlook calendar, your availability state on Connect client changes to "In a meeting". However, you can also manually change your availability state on the Connect client.
To synchronize your availability state on the Connect client with the Outlook or Office 365 calendar:

  1. On the dashboard, click the <username> tab.
  2. On the second pane, click ⚙.
  3. For MAC OS, click Contacts/Outlook.
    For Windows, click Outlook.
  4. Select the Sync my Exchange calendar with my Mitel Connect availability modes check box.
    • Your availability state on the Connect client changes based on your schedule on the Outlook or Office 365 calendar.
    • The Do Not Disturb, the Vacation, and the Custom availability states always take precedence and do not get affected by this setting.
  5. Select the Use my Outlook Work Hours to switch my Mitel Connect availability to Out of Office option to change your availability state to Out of Office based on your work hours and days specified on your Microsoft Outlook or Office 365 calendar.

You must restart the Connect client for any changes to take effect.

For information about setting the work hours and days to Outlook calendar, refer to the Microsoft Outlook documentation.

Synchronizing the Connect client with Microsoft Outlook or Office 365 contact Folders

After integrating the Connect client with the Microsoft Exchange, you can import the contact folders from Microsoft Outlook into Connect client to make calls or send messages only for Windows.
To import the contact folders from Microsoft Outlook or Office 365 into Connect client (this is applicable only for Windows):

  1. On the dashboard, click the <username> tab.
  2. On the second pane, click ⚙ and then click Outlook.
  3. Select the Sync my Outlook contacts option.
  4. Click + Show contact folders and select the folders that you want to synchronize with the Connect client.

You can also import the Outlook contact folders shared by other users in your Connect client. For the shared contact folders to appear in + Show contact folders, open the shared invitation email and click Open this Contacts Folder. For more details about sharing a contact folder in Outlook, refer to Microsoft Outlook documentation.

For Mac Os, you can synchronize the connect client with the Mac address book.

You can search for contacts from your Microsoft Outlook Public folders. but you cannot import contacts from Public folders to Connect client.
To enable searching for the contact from the Exchange Public Contact folders:

  1. On the dashboard, click the <username> tab.
  2. On the second pane, click ⚙.
  3. For Mac Os, click Contacts/Outlook
    For Windows, click Outlook.
  4. Select the Enable searching for contacts in my exchange public contact folders check box.
    Your can view the contacts from your Exchange Public folders in the Connect client directory.

Synchronizing the Connect client Voicemails with Microsoft Outlook or Office 365.

After integrating the Connect client with Microsoft Exchange, you can synchronize the Connect client voicemails with Microsoft Outlook or Office 365 only for Windows.

  1. On the dashboard, click the <username> tab.
  2. On the second pane, click ⚙.
  3. Click Voicemail > Outlook.
  4. Select the Show my voicemails inline in my Outlook inbox option.
Understanding the Presence Status in Microsoft Outlook

Microsoft Outlook displays the presence status of a contact besides the contact's name. For Mitel systems users, the presence status indicates the availability status of a contact as configured by the user.

If Outlook is not synchronized, incorrect or no presence status information might be shown.

For any issues related to Outlook synchronization, contact your system administrator and ensure that in Mitel Connect Director or BOSS:

  • The Outlook email address and the Mitel system email address are the same.
  • The IM functionality is enabled for the user.

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