Fluid Client Assistance

MiCloud Connect - Call Routing Rules

by Tawnee Santoy Updated on

Quick Video

Overview

The Connect Client presents a single interface to manage business communications using a Mitel desk phone, computer, or mobile phone. With support for Microsoft Windows, macOS, and Collaboration for Web, the Connect client simplifies your day-to-day communications and streamlines your work. 

Routing Calls

Use the following methods to route incoming calls to your predefined external phones: 

  • Availability Routing - To assign call routing rules based on availability state.
  • Power Routing - To set customized rules.

Availability Routing

Availability Routing allows you to route incoming calls according to your availability state. You can configure Availability Routing with or without Mobility. 

Configure Availabilty Routing with Mobility

  1. On the dashboard, click the <username>
  2. On the second pane, click ⚙.
  3. Click Call Routing > Availability Routing.
  4. In the When field, click the drop-down list, and select one of the availability sates.
  5. Click the Start Wizard on the right.
  6. To specify your Connect Mobility enabled device, do one of the following:
    • In the blank field type your 10-digit mobile number.
    • If you do not have a mobility device, then click My device with Mitel Mobility will not have a number associated with it.
  7. Click Next.
    The Simultaneous Ring page is displayed.
  8. To enable an additional device, other than your extension and a mobility device, to ring simultaneously:
    1. Enable the Also simultaneously ring these numbers option.
    2. Click the Select Number drop-down list.
    3. Select the appropriate option, and click Use Selected Number.
  9. Click Next.
    To configure call forwarding, select one of the following options.
    • Select Keep ringing the number above.
    • Incoming calls will not be forwarded, and only the devices dedicated for simultaneous ringing are permitted to ring.
    • If you want to forward incoming calls to your voicemail or to another contact, do the following:
      1. Select Forward the call to, and click on the drop-down list, and either select my voicemail, or type in the contact name or the external number, if you have appropriate permissions.
      2. Click the drop-down list to select the number of rings before forwarding.
      3. In the if I have more than 16 active calls forward immediately to field, click the drop-down list, and either select my voicemail, or type the contact name or the external number, if you have appropriate permissions.
    • Select the Always forward my calls to option, and click the drop-down list, and either select my voicemail or type the contact name or the external number, if you have appropriate permissions.
  10. Click Next.
    The Voicemail Greeting: Recording & Playback page is displayed.
  11. To record the voicemail greeting:
    1. Click the record button to start recording your message, and the stop button to stop the recording.
    2. Click the play button to listen to the recorded greeting for an incoming voicemail message.
    3. Do one of the following:
      1. To save the recorded greeting, click Save Recording.
      2. To discard the recorded greeting, click Discard Recording.
  12. Click Next.
    The Interacting with Greeting page is displayed.
  13. To enable interaction with the voicemail greeting.
    1. Under Are callers allowed to leave a voicemail after hearing your greeting?, select one of the following options:
      • Yes, callers can leave a voicemail.
      • No, callers will not be able to leave a voicemail.
    2. If you want to forward the incoming call to a particular extension, in the If callers press '0' while listening to your greeting Forward calls to field, type a contact name or an extension.
  14. Click Done.

Configuring Availability Routing without Mobility

  1. On the dashboard, click the <username> tab.
  2. On the second pane, click ⚙.
  3. Click Call Routing>Availability Routing.
  4. Click the Start Wizard.
    The Simultaneous Ring page is displayed.
  5. To enable simultaneous ring for an additional device, do the following:
    1. Select the Also simultaneously ring these numbers option.
    2. Click the Select Number drop-down list.
    3. Select the additional number, and click Use Selected Number.
  6. Click Next.
  7. To configure call forwarding, select one of the following options:
    • If you do not want to forward incoming calls, select Keep ringing the number above so that the devices dedicated for simultaneous ringing are only permitted to ring.
      • If you want to forward incoming calls to your voicemail, do the following:
      1. Select Forward the call to and click on the down arrow icon, and select my voicemail.
      2. Click the drop-down list to select a number for the rings before forwarding.
      3. In the if I have more than X active calls forward immediately to field, click the down arrow icon, and select my voicemail.
    • Select the Always forward my calls to option, click the drop-down list, and select my voicemail.
  8. Click Next.
  9. To enable FindMe, do the following.
    1. Select Enabled: Use my FindMe settings to continue routing the call.
    2. Select any one of the following options:
      • Select Ring my FindMe numbers sequentially before playing my voicemail, and optionally select Prompt the caller to record their name.
      • Select Play my voicemail first. If the caller presses 1 during the greeting then sequentially ring my FindMe numbers, and check Prompt the caller to record their name.
    3. To define FindMe numbers that will be used sequentially, click the Select Number drop-down list, select the appropriate option and click Use Selected Number.
    4. To add another FindMe number, repeat step 9-3
  10. Click Next.
    The Voicemail Greeting: Recording & Playback page is displayed.
  11. Click Next.
    The Interacting with Greeting page is displayed.

Creating a Power Routing Rule

  1. On the dashboard, click the <username> tab.
  2. On the second pane, click ⚙.
  3. Click CallRouting > Power Routing.
  4. Click Create New Power Rule.
  5. In the Rule Name field, enter a <name> for the new power rule.
  6. In the When field, choose a combination of the following conditions to build a custom file for when to forward a call:
    • + number matches
    • + dialed number
    • + my availability
    • + on the phone
    • + time is
  7. To add a rule by matching a number:
    1. Click + number matches.
    2. Click the The number is drop-down list, and select a suitable option. (For a few of these options, you might have to enter an associated number in the corresponding field.)
    3. To create another rule, repeat steps 7a to 7b.
  8. To add a rule based on the known dialed number:
    1. Click + dialed number.
    2. Click inside the Number caller dialed to reach me is field, and type in the known number.
  9. To add a rule based on your availability:
    1. Click + my availability.
    2. Select one of the availability state:
      • Available
      • In a Meeting
      • Out of Office
      • Vacation
      • Custom
      • DND
  10. To add a rule if you are already on a phone, click + on the phone.
  11. To add a rule based on the time or on the day:
    1. Click + time is.
    2. Select either of the following:
      • If Time is is selected, enter the From and To fields for the power rule.
      • If Day is selected, select the days for the power rule.
  12. Under Then, click Forward call to and select any of the following options:
    • To forward the call to voicemail, select the my voicemail option.
    • To play a ring tone:
      • Click the my voicemail drop-down list and select play ringtone. An additional Standard Ring option is displayed.
      • Click on the drop-down list and select a ring tone option.
    • To forward the call to specific number, select the Select Number option and click in the Select Number field and type the desired number.
  13. Click Create Rule.

Modifying a Power Routing Rule

  1. On the dashboard, click the <username> tab.
  2. On the second pane, click ⚙.
  3. Click Call Routing > Power Routing.
  4. For the power rule you want to edit, click Edit.
  5. Click Save Rule.

Deleting a Power Routing Rule

  1. On the dashboard, click the <username> tab.
  2. On the second pane, click ⚙.
  3. Click Call Routing > Power Routing.
  4. Click Delete for the power rule you want to delete.

Routing Calls to Mobile

You can route all your incoming calls to your Mobility device, You can select or enter the mobile number on which you have installed the Connect Mobility. 


To enable this feature, your Connect administrator must configure the Enable Enhanced Mobility with Extension feature in the Connect Director. 

Previous Article MiCloud Connect - Logging into the Portal
Next Article MiCloud Connect - Accessing Personal Information

Mitel

Mitel Connect Portal 3
Mitel 400 Series IP Phone 14
Mitel 6920 IP Phone 2
Mitel 6930 IP Phone 12
Mitel Connect Client 22
Mitel Connect for Mobile 10
Mitel Connect Contact Center 18
Migrating from ShoreTel (Premise) to Mitel Cloud 1
Mitel phone troubleshooting 1

Recently Updated Articles

More Recently Updated Articles
Still Need Help? Open a Ticket