Accessing your E-mail Archive

by Damian Stalls Updated Sep 06, 2018

Find detailed information about logging in with E-mail Archive Client and E-mail Archive Add-in for Outlook below. Additionally find information about how to log on to Web Access using a web browser or the integrated IMAP server using any IMAP capable email client.

To obtain the latest software click here to access the E-mail Archive Downloads article.

E-mail Archive Client

For more detailed information click here to access the E-mail Archive Client Manual.

Customer administrators can access their own E-mail Archive Instance with the E-mail Archive Client by using the credentials received from their service provider. End users can use the same client to archive, export email or to access their archived email. Follow the instructions below for logging on with E-mail Archive Client:

  • Open the E-mail Archive Client by using the link E-mail Archive on the desktop.
  • Select the preferred language from the Language drop down list and enter the URL to connect to in the Server Name field. The URL must be in the format https://archive.visible-it.com/[instance_id_or_alias] *.

Hint: The language and server name can be saved to skip this step in the future by activating the Always connect to this server option. To change the settings again, start E-mail Archive Client while keeping the SHIFT-key pressed.

  • Click OK to connect.
  • E-mail Archive Client will update itself to become compatible with the latest version if necessary.
  • Enter your username and password.

Click OK to log on.

E-mail Archive Add-in for Outlook

  • Open Microsoft Outlook.
  • If the E-mail Archive Add-in for Outlook is not pre-configured, you will be asked to log in to your E-mail Archive Instance as soon as you click any button of the E-mail Archive Add-in for Outlook.
  • Enter the URL to connect to in the Server Name field. The URL must be in the format https://archive.visible-it.com/[instance_id_or_alias] *
  • Enter your username and password.
  • Click OK to log on.

Web Access

For more detailed information click here to access the E-mail Archive Web Access Manual.

End users can access their archived email easily via any supported web browser, by following the instructions below. Mobile devices are supported.

*Note: If you do not know your instance name you can go to https://emailarchive.visible-it.com.  After logging into the Web Archive you will be able to see the server and instance name.

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