Overview
The Revision Rollback feature allows end users to restore all files within an entire folder (standard folder, Team Share, or Backup) to an earlier revision before a selected date.
The Revision Rollback feature is particularly useful for recovering from simple malware attacks, utilizing a file’s revision history, and restoring all currently-existing content in the root to a healthy revision at a specified point in time. In these cases, you can use the Activity Log to determine when the infected revisions were uploaded, and then roll back files prior to the point of infection. Please note that a file's revision can refer to the originally uploaded file (first version) or a revision of an edited file (subsequent revisions).
IMPORTANT: Advanced ransomware attacks—such as Locky—might delete, recreate, then change files names, thereby affecting a file’s revision history, and preventing you from restoring to a previous revision using the Revision Rollback feature. In these instances, we recommend using the Snapshot feature to help you and your users recover from these advanced attacks. Using the Snapshot feature, you can restore data as it existed before infection. To learn about the Snapshot feature, please reference the Recover from Advanced Malware Attacks Using The Snapshot Feature Knowledgebase article.
More Ways to Protect Data
- To learn about the Snapshot feature, please reference the Recover from Advanced Malware Attacks Using The Snapshot Feature Knowledgebase article.
- To learn about viewing and restoring deleted files and folders in the web portal, please reference the Viewing and Restoring Deleted Files and Folders article.
- To learn how to restore individual revisions of files, please reference the Viewing and Restoring a File Revision article.
Instructions
Accessing the Revision Rollback feature:
1. Log in to the end user web portal and click the My Files link.
For information on logging in to the web portal, please reference the Logging In article.
2. In the My Files page, navigate to the appropriate folder.
3. While inside the folder, click the Rollback button in the toolbar.
The Rollback pop-up window displays, prompting you to select a date and time. Select a day and time before the time to which you want to restore; you can optionally use the Activity Log to determine the most appropriate time. For example, if you select June 25th at 12:40 PM, the feature will find the first file version before June 25th at 12:40. If a revision exists at 12:40 and another at 12:39, the file at 12:39 will be restored.
Note: The Revision Rollback feature utilizes a 24 hour clock, and is based off of the user account's timezone.
