System Requirements

by Damian Stalls Updated Aug 31, 2018

Desktop Client Requirements

The desktop client is compatible with the following operating systems: 

Microsoft Windows macOS
Windows Vista Mavericks v.10.9 (64-bit only)*  
Windows 7 Yosemite v.10.10 (64-bit only)*  
Windows 8 El Capitan v.10.11 (64-bit only)*  
Windows 8.1 (including Surface Pro) Sierra v.10.12 (64-bit only)*  
Windows 10
Windows 2008 Server
Windows 2012 Server
Windows 2012 Server R2
Windows Server 2016

* Only 64-bit OSX machines are supported.
* Please note, there is currently a known issue with the 2.6.X agent on MacOS 10.9.5 and the agent may not function as expected on this OS build. It is recommended that either the OS be updated to 10.10 or higher, or alternatively, an unsupported 2.5.4 build may be installed. We are continuing to work to address all known issues here. Other MacOS 10.9 and 10.8 builds are not impacted.

Minimum system requirements are as follows:

Hard disk: 35 mb for installation
RAM:  256 mb
CPU:  1 Ghz single-core or better

Web Browser Requirements

The browsers listed below have been explicitly tested for support. Other browsers with HTML 5 support MAY work but are not supported with this application.

  • Internet Explorer 8+
  • Chrome 12+
  • Firefox 13+
  • Safari for 6 & 7 OS X, version 5.2.7 for Windows

Note: If you are using an older browser that does not fully incorporate HTML 5 (such as IE 8/9), we recommend you have Flash installed.

Mobile Devices

  • Apple iOS 8+
  • Android 2+
  • Windows Phone 8+

Microsoft Outlook Add-In Requirements

The Outlook add-in can be installed in Microsoft Outlook versions 2010+ (Windows 32-bit and Windows 64-bit environments) with .NET 4.7.1 version or higher. Microsoft Outlook for Mac does not support third-party add-ins.

Note: This feature is not supported for Microsoft Outlook installed on Mac operating systems. Microsoft Outlook installed on Mac operating systems does not allow for the installation of add-ins.

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