Recent updates
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Limiting/restricting access to passwords
Updated onArticleIn this article, we will show you how to secure passwords by replacing the default permissions with a select number of users or groups.
- Open the password and click Edit (top right). Or if the asset doesn't yet exist, create it now.
- Scroll down to the Security section.
- Choose the second option in this section, which will say Specific users and/or groups can access this Password.
- In the MyGlue Groups drop down, deselect the relevant boxes so that only the desired groups are selected. If a group is grayed out, that means you are not a member of that group, but you can still select it.
- In the MyGlue Users drop down, deselect the relevant boxes so that only the desired users are selected.
- Click Save for the new restrictions to take effect immediately.
Congratulations! You have changed the password's access level. Keep in mind the password name can still appear in activity feeds and in places such as related items, but access will still be restricted to just the groups and users you specified above.
After that's done, you can view the resulting permissions for the asset from the Passwords list view. For more information, see this article.
Your Visible-IT Help Topics MyGlue Sharing and Permissions
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Sharing passwords with your IT service provider
Updated onArticleThe passwords you create in MyGlue are not shared with your IT service provider by default. If you want to share a password, you will need to follow the steps below.
For some situations, it’s useful to share your passwords with your IT service provider. For example, you subscribe to an online service and later decide your IT service provider should manage the account.
Your Visible-IT Help Topics MyGlue Sharing and Permissions
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Common security concerns
Updated onArticleCan my IT service provider or IT Glue employees access my passwords?
No. Your IT service provider can not get hold of any passwords that are only shared internally with MyGlue groups and users.
We also do not store your passwords anywhere on IT Glue's internal servers or where our employees can access them. All of your data is stored in Amazon’s databases using Amazon Web Services (AWS).
Your Visible-IT Help Topics MyGlue Sharing and Permissions
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Searching in MyGlue
Updated onArticleThis article summarizes the search features in MyGlue.
The search interface includes a search bar at the top of your screen. MyGlue search works across all assets. Type in a word or phrase to start looking. As you type your search terms, the search results show you the live results, without needing to redirect to a results page.
As you type your search terms, the results update
Your Visible-IT Help Topics MyGlue Getting Started
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Creating Share Links as an End User
Updated onArticleShare links allow you to share a direct link to a file or folder to internal or external users. You can send a public share or a secure share. Secure shares require each recipient to log in with their own unique login credentials. If you send a secure share to a recipient outside of your organization, the system will automatically create a guest account for that user and send the credentials through email.
Archive VIT-Sync Articles
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Using the Outlook Add-In
Updated onArticleArchive VIT-Sync Articles
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Installation & Update
Updated onArticleThe E-mail Archive Client setup file that matches your Visible-Archive version is stored on the Visible-Archive machine. Follow the Install E-mail Archive Client on other Computers link on your desktop and copy the corresponding setup file to the client computer.
It is a regular Windows setup program, that can by executed on the appropriate client computer by double-clicking on the setup file. Just follow on-screen instructions.
Archive ArchivePro E-mail Archive Client software
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Login to E-mail Archive
Updated onArticleIf the E-mail Archive Outlook Add-in is not pre-configured, you will be asked to log in to E-mail Archive as soon as you click any button in the E-mail Archive Outlook Add-in. Please refer to your system administrator for the server name and your access data.
Archive ArchivePro Microsoft Outlook Integration
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Requirements and Access
Updated onArticleThe responsive Web Access makes the archive accessible through any current internet browser on any device. This way, important functions such as browsing and viewing archived messages can be made available without having to install additional software.
Archive ArchivePro E-mail Archive Web Access
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Email Preview
Updated onArticleThe email preview displays a message with its original formatting. For security reasons, contents and images that are referenced externally will be downloaded and displayed only upon request.
Archive ArchivePro E-mail Archive Web Access