FluidVoice SS provides best efforts retention for call recordings. This means that although we will strive to retain call recordings for up to 30 days by default, we will not make any guarantees as to the length of time that a recorded file will be retained. As an option, FluidVoice SS can store your recordings in an S3 bucket. S3 is the cloud storage solution of Amazon Web Services.
Please contact your account manager for information on setting up S3 storage for your call recordings.
Setting up Cyberduck Call Recording Access
1. Download Cyberduck from https://cyberduck.io/
2. Once installed on your computer, Run, and then click on "Open Connection."
3. Set the type to “Amazon S3” and then edit each of the indicated areas pictured below.
You will need to obtain the following information from FluidVoice Customer Support:
- Access Key ID
- Secret Access Key
- Path
4. Once you have closed the setup window, you can launch the connection via the new bookmark.
Please be sure to utilize the Cyberduck help menu for the usage of the program itself.