Overview of Fluid Voice SS Services

by Erroll Marchais Updated Jan 11, 2020

Hosted PBX and UCaaS

Fluid Voice SS offers the most comprehensive white-label Hosted PBX platform on the market today. With all the unified communications features your customers desire, true carrier class reliability, and sophisticated tools to let you manage your business more effectively, no other solution offers comparable value.

The Fluid Voice SS Web Centrex solution is Hosted PBX and UCaaS on steroids.  It has been designed to optimize your success by delivering a comprehensive set of business-class end user features in a platform that is easy to use and easy to manage.

The Fluid Voice SS Web Centrex platform  allows you to take advantage of cloud communications services with confidence, knowing that the underlying platform is built with best-of-breed components and is backed by experienced industry veterans who know what it takes to deliver enterprise-class business solutions.

Robust Features.   Fluid Voice SS takes full advantage of the SIP network architecture to deliver a comprehensive set of Class 5 and IP-Centrex calling features in a format that is flexible, efficient and future friendly.     Rest assured that your platform is future proof – as  technology and markets continue to evolve, new features will be added as application servers that are managed by the  platform’s robust SIP Session Control stack.

Scalability.  As a fully managed service, Fluid Voice SS lets you focus on your business without the pain that typically accompanies growth. Whether you have a handful of customers or thousands, Fluid Voice SS will deliver the same rock solid performance, day in and day out.

Reliability.  Our seasoned management team knows what its like to lose sleep because of network downtime, and we don’t like it any more than you do. As a result with have engineered reliability into every aspect of our network and offer 99.999 service level guarantees for all mission critical functions.

Redundancy.   The Fluid Voice SS platform is a geographically redundant infrastructure-as-a-service offering that is delivered from InterNAP’s industry leading colocation facilities in New York and Dallas.   When you combine InterNAP’s route optimizing P-NAP technology with our seamless failover using active-active application servers, our network architecture guarantees the highest uptime levels possible.

Pricing.   Our per seat pricing allows you to pay-as-you-grow with no capital expenses and linear, predictable operating expenses.

Telco.   Fluid Voice SS is  a neutral platform vendor.  As such, you have the flexibility to use your own PSTN termination providers with our BYOT options.    However, you will always have access to competitively priced prepaid DIDs and PSTN termination service, using our top tier carrier network.   Our Telco portal is a fully automated tool  that allows you to order and manage your DIDs and prepaid account.

Contact Center and CCaaS

Fluid Voice SS enables any Reseller to offer carrier class contact and call center service to any size business. Like all of the platforms in the Fluid Voice SS ecosystem, the Contact Center as a Service (CCaaS) solution has been developed to deliver the highest quality experience to users without the need for significant investment. 

Fluid Voice SS enables any company to use carrier class contact and call center service at any size business. Like all of the platforms in the Fluid Voice SS ecosystem, the Contact Center as a Service (CCaaS) solution has been developed to deliver the highest quality experience to users without the need for significant investment.

CCaaS is an all-in-one virtual contact center suite that includes ACD with Call Queuing, self-service via Interactive Voice Response (IVR), predictive outbound dialing, recording, administrative tools, and extensive integration capabilities.

Fluid Voice SS CCaS is a proven platform that has been deployed for highly reliable contact center services.

A few reasons why Fluid Voice SS CCaaS is an ideal solution for business include:

  • True multi-tenant architecture, sharing of resources over all tenants in the platform providing economies of scale and optimizing utilization of resources
  • Operational efficiencies in single platform to supply and manage services to all tenants, with self-administration capabilities for individual tenants
  • Distributed resilient architecture providing global scalability and high reliability to meet requirements for multi-node deployments
  • Open interfaces and customization options on system wide or per tenant basis to provide tight integration options to allow for individual needs of different tenants
  • Choice of agent deployment options with soft clients, IP phones or using traditional phones
  • Flexibile and intelligent routing and handling of calls, ranging from simple skills based routing to complex interactive routing algorithms for larger tenants
  • Integrated self-service IVR capabilities
  • Integrated voice recording
  • Strong predictive and preview dialer options for outbound campaigns
  • Powerful real time monitoring and analytic reporting tools

Business SMS

The Fluid Voice SS ecosystem enables you to use Business SMS and Business MMS with the same back-end infrastructure that underlies our advanced business voice platform.  

Most business owners understand that  SMS is a valuable part of the lead acquisition and/or customer engagement process, and many  already use it.  But today, most SMS communication is done with a business manager’s personal mobile device, and is not integrated with the businesses phone system.  

Business SMS brings the ability to integrate SMS communications with a businesses PBX and other internal systems.  In the future, not having the ability to communicate with customers using Business SMS will be the equivalent of not having company email or a company website.

The Fluid Voice SS white label ecosystem enables you to sell Business SMS and Business MMS with the same back-end infrastructure that underlies our advanced business voice platform.

Adding Business SMS and Business MMS to your Services allows you to enhance your hosted PBX or CaaS by making it possible to send and receive text messages and multimedia files using your business DIDs.  Business SMS and Business MMS services can be activated on virtually any U.S. or Canadian DID or any Toll Free number.  That means that you can have the opportunity to maintain your professional identity by using your existing phone numbers.  The SMS activation has no effect on the voice service of a DID, so it is completely transparent to end users. 

Virtual Fax

The Fluid Voice SS Virtual Fax solution allows resellers to replace analog fax machines with confidence. Our cloud fax technology uses store-and-forward fax servers to eliminate problems typically caused by VoIP faxing. Like all Fluid Voice solutions, our Virtual Fax offering has been designed to optimize reseller success. And, we offer multiple options for sending and receiving that makes it easy to use, and easy to sell. 

When it comes to replacing an on-premise phone systems with UCaaS, deciding what to do with the fax line is often a sticking point. The fact is that fax technology is not well suited to packet communications, due to its high sensitivity to latency and jitter over the last mile.

The Fluid Voice SS Virtual Fax solution allows you to replace analog fax machines with confidence. Our cloud fax technology uses store-and-forward fax servers to eliminate problems typically caused by VoIP faxing. Like all Fluid Voice solutions, our Virtual Fax offering has been designed to optimize reseller success. And, we offer multiple options for sending and receiving that makes it easy to use, and easy to sell.

Sending Faxes – End users have multiple options when it comes to outbound faxes, with support for sending from analog fax machines, email, the PBX web portal, and a mobile app. Fax senders can be notified by via email as soon as a fax has been successfully delivered, a feature that us especially important if you are in a regulated industry.

Receiving Faxes – Handling inbound faxes is made simple with options to receive faxes on an analog fax machine, view and download faxes from the PBX web portal, or receive faxes in an email.

Fax to Fax over the Internet

The Fluid Voice SS Fax to Fax (Internet Fax from end-user’s fax machine) service provides reliable faxing over the Internet.

t.38 and Internet Faxing
t.38 the ITU recommended standard for sending and receiving faxes over the Internet, was designed to send raw data over networks for fax transmissions. In theory, this should work fine. The reality, as anyone that has tested t.38 over the public Internet can attest, is at best, unreliable. Jitter, packet loss and PCM Clock sync issues often cause these faxes to fail and the longer the fax, the more likelihood of failure. For businesses that rely on fax as an important way to communicate with their customers and business partners, it is clearly a costly, frustrating and unacceptable solution.

Fluid Voice SS takes the t.38 out of Internet Faxing
With the Fluid Voice SS Fax ATA solution, end-users never need to worry about packet loss, jitter or PCM Clock sync issues creating fax failures. Our solution does not utilize t.38 at the end-user’s location. Rather, our ATA (Analog Telephone Adapter) has proprietary software that receives fax transmissions from the end user’s fax machine locally, and then transmits it to our servers using HTTPS. This process is not affected by jitter or packet loss and works perfectly well over any type of Internet connection.

Incoming faxes, destined for the end user’s fax machine, work in the opposite direction. Incoming faxes are first received in at our servers, and then then transmitted to the end user’s ATA securely, before being delivered to the end user’s fax machine. Incoming faxes can also be delivered to the end user’s email. If the end user’s fax machine or ATA is off-line or unable to receive, faxes can queue until the ATA and fax machine becomes available available. Senders never get a busy signal and end users never miss a fax!

Benefits of the Fluid Voice SS Fax ATA

  • Transparency: Clients may continue to fax as they always have
  • Plug and Play
  • Low-cost Fax ATA
  • Small packaging for low-cost shipping
  • Secure. All data transfer is TLS encrypted

Web Conferencing

Web Conferencing is quickly becoming a must-have feature for businesses. With Fluid Voice SS you can use high-value, web conferencing services that your competitors don’t. Our platform combines webinars, screen-sharing, video conferencing, and remote support in a convenient single-sign-on application.

The Fluid Voice SS Web Conferencing solution is a web conferencing service for business users.  It can be used as a stand-alone service, or as an integrated part of the Fluid Voice SS Web Centrex solution to bring some of the following elements to your busincess conferencing needs:

Flexibility.  The Fluid Voice SS Web Conferencing solution bundles six real-time collaboration applications into a single desktop app that can be managed from the cloud:

  1. Web conferencing.  Give sales presentations and product demos, and collaborate interactively
  2. Remote Support.  Support PC and Mac users remotely
  3. Audio Conferencing. VoIP based audio conferencing
  4. Video Conferencing. Multi-point webcam-based video conferencing and our Huddle Room Solution for a more immersive telepresence experience
  5. Remote Access.   Users access their office or home PCs from anywhere anytime
  6. Webinar.  Provide online seminars without download of any kind for view-only attendees

Innovation.   A feature-rich system that boasts top-tier user experience will separate you from other UCaaS providers. The Fluid Voice SS Web Conferencing solution has recently added the Huddle Room Solution appliance to our suite for a first-class video conferencing experience. Huddle rooms were added to meet the projected, growing demand in 2019, and the Fluid Voice SS team focuses on continuously adding more features and appliances to our web conferencing suite.

Scalability.   Your business customers can buy any number of rooms from you, any of which can accommodate up to one hundred participants.  In aggregate, your reseller account can accommodate up to 1000 concurrent sessions (additional capacity can be arranged).

For customers of Fluid Voice SS Web Centrex, the Web Conferencing application offers a seamless user experience.  Our unified sign-on system means that the same login name and password is used for PBX portal access and to start and access webinars, web conferences, huddle room video conferences and remote-support sessions.

Huddle Room Solution

Huddle room technology is in high demand and at the forefront of collaborative business solutions. The purpose of Fluid Voice SS’s Huddle Room Solution is to provide a dedicated space where your end user can spontaneously start a meeting without complicated instructions, messy wires or an unreliable connection. Our solution is designed to enrich the end user’s experience with a simple, streamlined approach that anyone can use.

We now offer the Meeting Manager Huddle Room Appliance (HRA) in our suite, which means you can deliver a valuable solution to companies that are tired of calling in for IT assistance when it’s time to start an interactive video conference. Instead, with our Huddle Room Solution, users simply set it up once and are always ready to begin their telepresence experience with ease.

Video Surveillance

The Fluid Voice SS VSaaS solution allows you to use and manage a Video Surveillance platform that is tailor-made for SMBs. Now any organization can have an affordable, flexible and scalable security solution that can be deployed to any size customer without a dedicated video IT support staff, integrator or VAR. 

Now any organization can sell an affordable, flexible and scalable security solution that can be deployed to any size customer without a dedicated video IT support staff, integrator or VAR.

Like most everything else in the modern office, video surveillance is moving to the cloud. The Fluid Voice SS VSaaS solution allows resellers to capitalize on this trend and grow revenue among an existing customer base or gain new customers with an exciting new product offering. We make it easy by giving you all of the tools needed to to succeed in this business.

Feature Rich.   The Fluid Voice SS VSaaS solution provides all the features that you expect in this dynamic market, delivered to end-users via intuitive and powerful branded mobile apps on all Apple and Android devices.

Centrally Administered.   Gain full control of all administrative functions from a powerful and intuitive dashboard that allows you to manage all aspects of the system.

Branded. The mobile apps that your customers use to access and manage their account and cameras are easily branded with your logo and colors.

Sensible Camera Solutions.  The Fluid Voice SS VSaaS solution is designed for the real-world demands of SMB customers, with Cameras that deliver value at sensible price points. A range of cameras is available to fit any deployment scenario, and many can be provisioned in the field using just a mobile app.

100% Cloud.   Like all Fluid Voice SS solutions, the VSaaS platform is a true multi-tenant cloud offering – dynamic, elastic and scalable, with on-demand self-service from any web browser or mobile app. This means that you can grow your user base without worrying whether the back-end system can keep up.

Pricing and Plans.   Our per camera pricing allows you to pay-as-you-grow with no capital expenses and linear, predictable operating expenses. Monthly plans are based on the amount of storage required and can be set for 7, 14, 30, 60 or 90 day windows.

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