Overview
Avanan offers an Email Security Portal for end users to access all quarantined emails. In this portal, end users can preview the quarantined emails, restore them, or submit a restore request for them - all in accordance with the defined organization's policies.
The Email Security Portal only shows the quarantined emails that users can act on - either restore directly or request to restore.
The email's availability in the Email Security Portal depends on its metadata retention period.
The availability of action buttons (Restore / Request Restore) and email body depends on the raw email's retention period.
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For Microsoft quarantined emails:
Taking action might fail if the email is no longer retained in Microsoft's quarantine.
Once restored, the email body will not be visible.
The default setting is to send junk/spam email to your junk/spam folder. Regardless, the Email Security Portal will always show junk/spam messages.
Access the Email Security Portal
Login using either Microsoft / Google (depending on your company's email platform) or enter your email address to receive a one-time token.
- Select Quarantine to view your quarantined emails
- Select "Check on my restore requests" to view the status on previously requested email restores
Requesting a Restore
Using the filters at the top and the quarantine list on the left, search for the email you want restored.
Click "Request Restore" to request the Email Security Team review and restore your email.
Please provide a brief summary on why the email should be restored, then click "Submit".
Please provide specific details regarding the email message to ensure the Email Security Team can expedite your restore request. More than 98% of all restore requests are for non-legitimate phishing emails.
Restore Request Status
After submitting your request, you will see the status shown as "Pending Restore Approval"
If the Email Security Team found the email as safe, the email message will be restored and automatically delivered to your inbox. You can view the updated status from within the portal.
If the Email Security Team finds the email contains dangerous links or attachments your restore request may be declined.
You will also receive an email notifying you if your request was declined.
