Overview
Daily Quarantine Report (Digest) is a daily report sent to end-users about quarantined emails. By default this is sent daily at 4:00pm and will show emails sent to them and quarantined in the last 24 hours.
This digest can be sent more often based on group membership if needed.
The report includes:
-
Quarantine Summary - I summary of the number of quarantined emails received since the last summary was sent.
Email Security Portal Link - A link to view the all quarantined emails as well as any restore requests.
-
Quarantined emails - Emails quarantined by Avanan and Microsoft based on the policy workflows. Each quarantined email has an associated user action:
Request to release – Sends a notification to the Email Security Team to release the email. After the administrator approves, the email gets delivered to the inbox.
Release – Delivers the email to the inbox immediately.
Junk emails (Optional) - Emails that were identified as junk/spam by the Anti-Phishing engine, Office 365 (Spam Confidence Level (SCL) >= 5) or Google. By default, these emails are sent to the Junk folder. Users can find any misclassified emails and move them to their inboxes, if required.
Link to generate quarantine report on demand (Optional) - Adds a link at the bottom of the Daily Quarantine Report (Digest) email. The end users can click this link to generate a new quarantine report for the last 24 hours.
- The report does not include quarantined emails that do not allow user action.
- If there are no events that happened in the last 24 hours, the user will not receive the Daily Quarantine Report (Digest) email.
Below is a sample quarantine report email.
Requesting a Restore
When attempting to release an email from the Quarantine Report, you may need to verify yourself. This is to ensure that a real person is requesting the restore.
Please provide a brief summary on why the email should be restored, then click "Submit".
Please provide specific details regarding the email message to ensure the Email Security Team can expedite your restore request. More than 98% of all restore requests are for non-legitimate phishing emails.
After you submit your request, you will see the below confirmation.
If the request is approved, the requested email should be released within 20 minutes. If the request is declined, you will receive an email from the Email Security Team with the reason.
For a better user experience, please manage your restore requests using the End-User Quarantine Portal