Knowledge Base for End Users

by Damian Stalls Updated Jun 27, 2020

Quick Video

Instructions

Please see the detailed steps below for viewing knowledge Base articles within MyPortal. 

  1. Login to MyPortal.
  2. Click on "Company >Knowledge Base".
  3. All the categories available for your organization with Knowledge Base articles would be displayed on the right side.
  4. Click on any of the articles available under visible categories.
  5. A sliding window will appear with the details of the article.
  6. There is a download button available in the top right if you decide to download the article.  Article files are downloaded as pdf only. 

Note: Only articles created within MyPortal can be downloaded or viewed within MyPortal. External articles added as URL(s) will open in their own separate window.

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