Recent updates
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Contact Center - Start and Stop Taking Calls
Updated onArticleCommunications Solutions Mitel Mitel Connect Contact Center
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Contact Center - Blind Transfer to Agent
Updated onArticleCommunications Solutions Mitel Mitel Connect Contact Center
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MiCloud Connect - Accessing Personal Information
Updated onArticleCommunications Solutions Mitel Mitel Connect Client
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Mitel IP480g/485g Phone Options
Updated onArticleCommunications Solutions Mitel Mitel 400 Series IP Phone
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Mitel IP480g/485g Phone Mid-Call Functions
Updated onArticleCommunications Solutions Mitel Mitel 400 Series IP Phone
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Synchronizing User Accounts with Office 365
Updated onArticleDuring synchronization user information such as user names and email addresses are read from the Office 365 tenant and recorded in Visible-Archive's user database. No changes are made to the Office 365 tenant itself by Visible-Archive. The scope of the synchronization can be limited through filters.
Archive ArchivePro Articles
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Integrated Authentication while Off Domain
Updated onArticleWhen using a portable system away from the domain network the Outlook integration may not allow users to view their archive and only display the login box with all settings grayed out.
Archive ArchivePro Troubleshooting
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Migrating a Cloud-Enabled File Server
Updated onArticleFile Server Enablement (FSE) allows you to cloud-enable any folder on a machine and map it to a Team Share or a user account. You can also specify a UNC path as a source for File Server Enablement.
For instructions on configuring FSE, please reference the How to Cloud-Enable a Server Using File Server Enablement Knowledgebase article.
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Cloud-Enabling a Server Using File Server Enablement
Updated onArticleFile Server Enablement allows you to map a folder structure on a file server to a Team Share or a user account in the cloud. In addition to local paths, you can specify a network share, a UNC path, or a NAS device as a source for File Server Enablement. This feature replaces the need for mapped drives (network drives), so that end users no longer need to be on-site or require the use of a VPN connection to access files and folders.
When File Server Enablement is enabled for an organization, end users can access, read, and update content through the web or through their preferred device. By providing anytime, anywhere access to business assets, File Server Enablement can increase employee and organizational productivity.
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Managing the Activity Log and Creating Alerts
Updated onArticleWith the activity log, you can track all usage across the system and create alerts on accounts, data usage, machines, roots, organizations, and guests. Use the Activity Log page in the administrative web portal to filter activity based on a set of criteria.
In addition to tracking usage, you can use the Activity Log page to create alerts so that you are notified when these events occur. These alerts help you stay informed of important events that take place within the system.
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