Starting at 6:00pm on Friday (5/9/25) we will be completing the PRR email migration to Office 365. During this time we ask that nobody access, send or receive emails during this weekend as there could be inconsistencies between systems. In addition, we need all the computers to be left powered on in the office, over the weekend so we can re-configure and have ready for you on Monday morning. If you have a laptop, we would also like these to be left in the office and powered on (and plugged in).
If you are not able to leave your computer powered on & in the office, please open a ticket with the helpdesk ([email protected] / 805-856-1806) on Monday and we will get a technician to update your computer as soon as possible.
Monday Morning
Just before 5:00am PST Monday morning, everyone’s Windows computer and email password will be reset as previously communicated.
After you have logged in and successfully accessed your, you should change your password as soon as possible.
How to Access Email
Your email can be accessed via Outlook on your computer, Outlook Web as well as Outlook Mobile.
Outlook Desktop
Over this weekend we will be reconfiguring everyone’s computer to ensure all users have the correct version of Microsoft Office and that that Outlook is updated to use the new email system. Nothing special should be required other than launching Outlook just as you normally would.
If you have Outlook installed on a non-managed computer, you will need to remove your old @pacificresourcerecovery.com account and add your new @teamprr.com account. If you need assistance with this process please open a helpdesk ticket.
Outlook Web
By 5:00am PST Monday morning you will be able to access your email using Microsoft 365 Webmail. Webmail can be accessed by visiting https://outlook.office365.com. You can login using your email address ([email protected]) followed by the temporary password previously communicated.
Outlook Mobile
The steps below are the same for both Apple and Android devices using Outlook Mobile. For the best experience we recommend using Microsoft Outlook available in the app stores for both Android and Apple devices.
Remove Account from Outlook Mobile
- Open the Outlook app
- Click your badge or image in the upper left corner
- Click on the gear icon in the lower left corner
- Scroll down and select Accounts
- Select your current account
- Scroll to the bottom of the screen, and select Remove Account
- Select Remove
Add Account to Outlook Mobile
- Open the Outlook app
- Click Add Account
- Enter your Email Address then click Add Account
- Enter your email password, then click Sign in
- If prompted to add another account, click Maybe Later