Actions

by Damian Stalls Updated Apr 09, 2021

Chat with a technician (COMING SOON!)

Clicking the chat icon will soon connect you with an available technician immediately.

Flag the ticket with your Account Manager

Notifies your account manager that you want to speak with them about this ticket.

FastTrack your ticket

Notifies your account manager, service desk and assigned technician that you need this ticket worked on before any of your other tickets.

Close ticket

Allows you to close a ticket yourself if you no longer require any further assistance.

Attach a file

You can attach files, screen captures, etc to your ticket.

Recent Ticket Updates

This shows that you have (2) updates on tickets since your last login - this is the fastest way to track what is happening if you have multiple tickets open at the same time.

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