If you are opening a ticket on behalf of another user it is important to set the other user as the ticket contact. To change the ticket contact, please complete the following steps:
1. Click on the ticket [Details] tab
2. Click on the "Edit Details" button
3. Click "X" to remove the current contact
4. Search for the new ticket contact to be set
5. Click [Save] to save your changes
Unless your account setup to automatically receive Ticket CC's all future notifications will be sent to the new assigned contact. Please open a support ticket or contact your account manager to request Ticket CC's for your account.